Points, Policies & Certificates

[NEXTLEVEL5]

I've reset my password at least 10 times today. Unlinked my google and apple account but every time I sign out it asks me to reset my password and I do and then I sign in but then when I sign out and use the exact password it says wrong password and the cycle keeps going. I've missed out on getting a video card I want because of this issue. Please help

[JoshU-BBY Social Media Specialist]

Hi, NEXTLEVEL5,

Welcome to the Best Buy Forums!

I had a similar problem with my steam account, I spent several hours resetting my password one year during a summer sale. In my case the issue seemed to resolve itself, but it would appear that may not be the case here. You mentioned in the Private Message you sent that you have already tried logging in with different browsers. Are you connecting to the BestBuy.com website through a VPN, or do you have any ad blocking extensions enabled? If neither of those are the case, there may be an issue with your My Best Buy account. Can you send a Private Message with the information below so that I can look up your My Best Buy account?

• Name
• E-mail Address
• Phone Number

[NEXTLEVEL5]

Hi, no vpn or addons. In fact, I even tried resetting from my phone app via tmobile.

[NEXTLEVEL5]

I unlinked google again. Reset my password from the app and now its working as expected

[d0x360]

I have the exact same issue and I've never linked Google or anything. Every day I have to reset my password. Even if I reset it and then log out 5 min later it will say the password is wrong...

I use a password manager and I know for an absolute fact it's correct. I've lost out in being able to buy the nVidia RTX 4090 on 4 occasions because I had to login which means change my password.

I never use AdBlock on this site, I never use a VPN. It doesn't matter if I use my phone, my laptop or my PC it's the same story...

[NEXTLEVEL5]

Try resetting your password from your Best Buy app instead of desktop. Also try to establish two factor authentication and see if that helps

[d0x360]

I was trying to avoid the app but if it will solve this absurd issue then I'll install it and also setup 2fa. It's funny I just started migrating everything off passwords onto hardware based authentication. I almost made it all the way too... lol

After doing it do you have to keep using the app or can you go back to using the website as long as you keep 2fa on?

Thanks, fingers crossed

[NEXTLEVEL5]

I was able to start using the website again

[tmrendo]

Having same issue.  Have had this on and off for like last two years and every time I open a support request I get treated like I'm an idiot who can't type (seriously, Best Buy's chat support has become absolutely terrible in recent years, the number of times I get told after a 30 minute chat I have to call in to actually get help is absurd). 

Yesterday was forced to reset my password. Today it says password is invalid. If i try to set it to the same password I set yesterday it says I can't reuse an old password (confirming it was set).  This keeps forcing me to keep changing my password which is actually a security problem (people forced to constantly change their password tend to set easier passwords to remember which is why NIST changed their recommnedation for password resets from 60 > 180 days). 

Best Buy needs to sort this issue out.  Having to reset my password every time I want to check on an order / checkout / view anything in my account is, to put it nicely, a completely broken login/authentication workflow.