Points, Policies & Certificates

[corbartha]

Hello,
I am trying to log in, but the confirmation emails are being sent to a closed email address. How can I get my account associated with my new email address?

[Allison-BBY Social Media Specialist]

Hi, corbartha, and welcome to our online community!

Thank you for posting for support on our forum. I know how important it is to make sure your account is up to date, and I'd like the chance to help update the email tied to your membership.

To start, please send me a private message including your full name, closed email address, new email address, and phone number. You can find the blue option to message me to the right of my name below.

How do I update my My Best Buy™ information?

All the best,

[corbartha]

Hi, Allison,
I apologize; I do not see your name or the option to message you. There is Add Comment and Accept as Solution. Is it because I am using a mobile web browser?
I appreciate your help.

[Allison-BBY Social Media Specialist]

corbartha,

No worries! I’ll be sending you a private message momentarily to get started. You'll be able to read my message by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,