Points, Policies & Certificates

[oscara93]

I’m trying to log in to my account on Best Buy, but when I log in it prompts me to put a verification code that they sent by email. I never received the email no matter how many times I try.

[Allison-BBY Social Media Specialist]

Hey, oscara93!

Thanks for joining our online community and messaging us for support, although I hate to hear about the issue you're having. I know how important it is to be able to place orders while logged into your account, and I'm happy to do what I can to help.

First, I suggest adding BestBuyInfo@emailinfo.bestbuy.com to your safe sender's list. This may help in receiving the verification code you mentioned. Also, please review the following articles and let me know if you're still in need of help:

Having trouble logging into your My Best Buy/BestBuy.com account?

How to Reset Your BestBuy.com Password

All the best,