01-11-2021 05:48 PM
01-12-2021 12:43 PM
Thanks for joining our online community and messaging us for support, although I hate to hear about the issue you're having. I know how important it is to be able to place orders while logged into your account, and I'm happy to do what I can to help.
First, I suggest adding BestBuyInfo@emailinfo.bestbuy.com to your safe sender's list. This may help in receiving the verification code you mentioned. Also, please review the following articles and let me know if you're still in need of help:
Having trouble logging into your My Best Buy/BestBuy.com account?
How to Reset Your BestBuy.com Password
All the best,
|Allison|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support