Points, Policies & Certificates

[Nathanjasper4]

Hi I’ve emailed and requested multiple times over the phone for my account name to be changed as it has been legally changed for over 2 months and everyone who says they’ve done it hasn’t as it’s stayed the same.

Please advise on how to fix this.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Hi, Nathanjasper4,

Welcome to the Best Buy forum, and thank you for connecting with us.

I'll never disagree with a member wanting to make sure the details tied to their rewards account are accurate, as it can help prevent potential verification issues.  There are a handful of scenarios that allow for us to make changes to the name tied to a rewards account, such as a simple misspelling or legal change; however, you won't find the option on BestBuy.com to make changes to the name.  That is something I can help with though.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to further assist.

Name (old and new)

Phone #
Mailing address

Email address

How do I update my My Best Buy™ information?

Best Wishes,