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Registered: ‎01-14-2021
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Changing name on my Best Buy account

Hi I’ve emailed and requested multiple times over the phone for my account name to be changed as it has been legally changed for over 2 months and everyone who says they’ve done it hasn’t as it’s stayed the same.

Please advise on how to fix this.
Posts: 8,743
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Registered: ‎10-10-2012

Re: Changing name on my Best Buy account

Hi, Nathanjasper4,


Welcome to the Best Buy forum, and thank you for connecting with us. Smiley Happy


I'll never disagree with a member wanting to make sure the details tied to their rewards account are accurate, as it can help prevent potential verification issues.  There are a handful of scenarios that allow for us to make changes to the name tied to a rewards account, such as a simple misspelling or legal change; however, you won't find the option on to make changes to the name.  That is something I can help with though.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to further assist.


Name (old and new)

Phone #
Mailing address

Email address


How do I update my My Best Buy™ information?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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