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Posts: 1
Registered: ‎04-02-2018

Changing my Account Information

Hello,

 

I need to update the name on my account because it has changed, and yes I mean it is a legal name change. This isn't a case where I just want to go by something different, which seems to be what everyone defaults to when I ask about this with companies...

 

How can I acomplish this?

 

Thank you

Posts: 8,665
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Registered: ‎10-10-2012

Re: Changing my Account Information

Good afternoon, Mephist1376,

 

Thank you for taking the time to connect with us. Smiley Happy

 

You have come to the right place!  It is never a bad idea to make sure the information tied to a rewards account is up-to-date.  My wife had to update her own rewards account last year after we got married.  It can help prevent potential verification issues when attaching a purchase to a rewards account.  You are not going to find the option online to change the name tied to your rewards account though because it doesn't exist.  That is where I can help.

 

There are a couple of scenarios where we can make changes to the name tied to a rewards account, such as a misspelling or legal change.  I may need to gather some sort of proof if your name has been legally changed before your rewards account is updated.  Please send me a private message with the information listed below, by clicking on the blue button found in my signature, and I will see what I can do to further assist.

 

Name (old and new)

Phone #
Mailing address

Email address

 

How do I update my My Best Buy™ information?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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