04-27-2020 12:49 PM
04-27-2020 03:04 PM
Welcome to the Best Buy forum!
I'll never disagree with a member wanting to make sure the information tied to their rewards account is up-to-date, as it can help prevent potential verification issues when attaching a purchase to a rewards account or picking up an order. My wife updated her own rewards account a couple years back after we got married and she legally changed her last name. The option to change/update the name tied to a rewards account isn't one you will find online; however, it's something we can help with.
There are a handful of scenarios where we can make changes to the name tied to a rewards account, such as a simple misspelling or legal change. It would ultimately depend on whose name was provided back when the rewards account was first created as to who it belongs to. With that having been said, we may end up needing to create a whole new rewards account. Please send me a private message with the details below, by clicking on the blue button in my signature, and I'll take a closer look.