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Posts: 1
Registered: ‎04-27-2020

Changing My Best Buy Account Name

Hi!

I originally made my Best Buy account to buy my girlfriend a Switch Lite. When inputting the shipping information, I, of course, entered her address. However, I didn't realize that by doing so her name would be linked to my account. I am now unable to change the name on my primary address, as hers is the one I entered initially, and her name is the one displayed on my account instead of mine. Is there any way I can change it? Thanks!
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Registered: ‎10-10-2012

Re: Changing My Best Buy Account Name

Hi, pika-shi,

 

Welcome to the Best Buy forum!

 

I'll never disagree with a member wanting to make sure the information tied to their rewards account is up-to-date, as it can help prevent potential verification issues when attaching a purchase to a rewards account or picking up an order.  My wife updated her own rewards account a couple years back after we got married and she legally changed her last name.  The option to change/update the name tied to a rewards account isn't one you will find online; however, it's something we can help with.

 

There are a handful of scenarios where we can make changes to the name tied to a rewards account, such as a simple misspelling or legal change.  It would ultimately depend on whose name was provided back when the rewards account was first created as to who it belongs to.  With that having been said, we may end up needing to create a whole new rewards account.  Please send me a private message with the details below, by clicking on the blue button in my signature, and I'll take a closer look.

 

Name

Phone #
Mailing address

Email address

 

How do I update my My Best Buy™ information?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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