07-21-2021 09:04 PM
Hi, my mother passed away a few years ago and I would like to change the name on our BestBuy account from hers to mine. I can provide the death certificate if that is required. Thank you.
07-22-2021 01:15 PM
Thank you for joining our online community and reaching out to us for support. I want to first express how sorry I am for your loss. I can understand wanting to follow up on this account now, and I'm glad you contacted us.
We will need you to first send us the death certificate that shows you are the executor of your mom's possessions/estate. Please send us an email with copies of this paperwork to email@example.com with the subject line "ATTN: ALLISON" so I can further assist. Also include your full name, email, and phone number.
Please know that this request is in an effort to protect our customers' personal information and under what circumstances it may be shared. I appreciate your understanding. Please let me know through private message once you've sent that email. You can find the blue option to message me to the right of my name below.