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Posts: 4
Registered: ‎01-17-2019

Certificate Not Showing up at a checkout

I am trying to purchase an item online, but my reward certificate is not showing up to use at checkout. I checked my account and the certificate isn't expired, nor is it new, since it had been there for a few days. It just doesn't show up at check out. I have logged out and logged back in and the same issue occurs

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Registered: ‎10-10-2012

Re: Certificate Not Showing up at a checkout

Hello, Vash_Visionz,


Thank you for taking the time to reconnect with us on the forum. Smiley Happy


The redemption of a certificate can be an exciting experience, especially after saved up your points.  I have a few pending points in my own rewards account that should result in a new $5 certificate once they finally post.  Also, who doesn't like to save a few dollars?  Any active certificates should be visible on the final page of the online checkout process, as long as your accounts ( and My Best Buy™) are linked and you are logged in.  Are you positive the certificate has not expired or been redeemed?  If so, then I would be more than happy to take a closer look at your rewards account.  Just send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can find.


Phone #
Email address


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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