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Posts: 3
Registered: ‎05-04-2017

Certificate Gone !!!

Where did ny certificate go  ?


4/19/2021 Best Buy Purchase amount $1,437.74 points Accrued 674


5/4/2021 Issued Certs $10 Reward Certificate -500
Then when i look at my certificate it says " You don't have any reward certificates " 
Posts: 8,743
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Registered: ‎10-10-2012

Re: Certificate Gone !!!

Good evening, billyinhudsonfl,


Thank you for taking the time to reconnect with us on the forum.


There's a good chance the $10 certificate has expired if it was issued back on 5/4.  A certificate comprised of the points you're awarded for eligible purchases will generally be valid for about 60 days.  I've lost a couple certificates over the years to those dreaded expiration dates with each one having felt like a missed opportunity.  Just imagining what I could've done with those certificates would make me feel sad.  It doesn't matter if a reward certificate is worth $5 or $100, as any amount of money we can keep in our pocket is a good feeling.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll take a closer look at your rewards account to find out exactly what happened to your certificate.



Phone #

Email address


Expired My Best Buy™ Reward Certificates FAQ


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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