11-30-2018 01:38 PM
11-30-2018 03:07 PM
Greetings hauz20, and welcome to the Best Buy forum,
I have a few points currently pending in my own rewards account that I am looking to convert into a certificate once they officially post. While I have not processed many returns over the years, there are occasions where a return just feels like the best solution. If the $10 certificate you applied to the purchase that was returned wasn't a bonus certificate, then you should get a second chance to utilize those 500 points.
As you may read in similar threads, it can generally take up to three days for a certificates point value to repost to a member's rewards account following a return or cancellation. We would be outside that time frame if the return was processed a couple weeks ago. That just means I may need to step in to ensure those points make their way back to your rewards account. I will reply to the private message you sent me shortly, which you can read by clicking on then envelope at the top of the page.
|Derek|Senior Social Media Specialist | Best Buy® Corporate|
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