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Posts: 5
Registered: ‎02-14-2015

Cert refund after return?

I purchased a game and used a $10 reward cert. I ended up returning the game, and it's been a couple weeks, but I'm not entirely sure my cert was refunded back into my rewards account ...
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Registered: ‎10-10-2012

Re: Cert refund after return?

Greetings hauz20, and welcome to the Best Buy forum,


I have a few points currently pending in my own rewards account that I am looking to convert into a certificate once they officially post.  While I have not processed many returns over the years, there are occasions where a return just feels like the best solution.  If the $10 certificate you applied to the purchase that was returned wasn't a bonus certificate, then you should get a second chance to utilize those 500 points.


As you may read in similar threads, it can generally take up to three days for a certificates point value to repost to a member's rewards account following a return or cancellation.  We would be outside that time frame if the return was processed a couple weeks ago.  That just means I may need to step in to ensure those points make their way back to your rewards account.  I will reply to the private message you sent me shortly, which you can read by clicking on then envelope at the top of the page.


Return/Cancellation When a Reward Certificate was Used


Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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