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New Member
Posts: 3
Registered: ‎02-28-2020

Cert expired. Need to allow at least one year before expiration

Hello , Unfortunately I have not been able to use the certificate of $45. Today when I wanted to complete a purchase on Bestbuy.com, the certificate has already expired. While I am sure other users find this frustrating too but certificates shuld be at least be valid for a year like other places. Please reactivate asap.

 

thanks,

 

Sandeep

Posts: 8,743
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Registered: ‎10-10-2012

Re: Cert expired. Need to allow at least one year before expiration

Hello again, Sandeep,

 

Thank you for taking the time to reconnect with us on the forum.

 

I've lost a certificate or two over the years to expiration dates with each one feeling like a missed opportunity.  It doesn't matter if a reward certificate is valued at $5 or $100.  Any amount of money we can keep in our pocket is a good feeling, as we are all looking to save a few dollars when we can. It appears we've spoken with you about expired certificates in the past, so you should be well aware of how long their valid for.  As a reminder, a certificate comprised of the points you are awarded will be automatically issued based on your certificate preference and will generally be valid for a period of 60 days unless noted otherwise on the actual certificate. I'd be happy to take a closer look at your rewards account to see if there are any other questions I can help answer.  Just send me a private message with the details listed below by clicking on the blue button in my signature.

 

Name
Phone #
Email address

 

Expired My Best Buy™ Reward Certificates FAQ

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-28-2020

Re: How do I contact corporate for a complaint?

am in a similar boat. Trying to find out how to escalate to corporate. With this kind of customer experience, I am sure someone at Corporate needs to know. Let me know if you find out how to escalate. 

Posts: 8,743
Topics: 366
Kudos: 124
Blog Posts: 0
Solutions: 559
Registered: ‎10-10-2012

Re: Cert expired. Need to allow at least one year before expiration

We workout of the Best Buy Corporate Campus in Richfield, MN, and I've created a case on your behalf, which includes our entire conversation.  If you have additional questions or feedback, then I welcome you to send a private message.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!