Points, Policies & Certificates

[mgottier]

On 10/1/20 I received an email offer from My Best Buy Visa Card to get a $25 Best Buy eGift Card with an in-store purchase of $250 or more by 10/10/20. I activated the offer on 10/1/20 and made the necessary purchase on 10/8/20. The promo ended on 10/10/20 and the $25 eGift card was to be sent within 3-4 weeks of the promo end which should have been by 11/7 at the latest. Nothing received yet. When will the gift card be sent? I have tried calling both Citibank (Best Buy Visa card issuer) and Best Buy Reward Zone and each one refers me to the other without resolving the issue. Can you help?

[AndrewB-BBY Social Media Specialist]

Welcome back, mgottier,

Thank you for stopping by our community forums. There's few things I like more than to have a spare gift card around for a rainy day so I can understand wanting to figure out exactly where this e-gift card is. I would be more than happy to help you look into this.

As you mentioned, these will typically arrive within four weeks of the promotion period ending. Just to be sure, have you checked your Spam and Junk folders to see if this email may have been filtered out of your inbox? I'd also like to take a look at your My Best Buy account to ensure there isn't anything preventing you from receiving this e-gift card.

I'll be sending you a private message with a few more details shortly. You can check your inbox by clicking the orange envelope in the top right of your screen. I'll keep an eye out for your response.

Regards,