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Posts: 1
Registered: ‎02-15-2021

Cant create new account.

When I try to create a new Best Buy account I get the error message "An account with this email already exists.
Please sign in or use a different email address."

When I try to sign in with the same email I get a message saying "We didn't find an account with that email address. Would you like to create an account?" 

Ive tried multiple emails and I am getting the same error.

Posts: 6,661
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Cant create new account.

Hi there, cantcreateacc,


Thank you for taking the time to reach out to us here on our community forums. I appreciate you writing to us regarding this My Best Buy account and I would be glad to see how I can help you get this sorted out. As a My Best Buy member myself, I know I would want to access all the benefits this program offers.


Because you are receiving these conflicting messages, I'd like to take a look at the information you are using in our system. I will need to gather a few more details so I can get this process started for you.


I'll be sending you a private message with some more information. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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