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Posts: 1
Registered: ‎02-02-2021

Cannot update account Info

I cannot update the name associated with my account. I ordered something for a friend and at the time it created an account when I placed the order for him. Now it shows his name with all my info and there is no way to change it. When you call support, somebody I cannot really understand, says it isn't possible to change the name associated on the account or simply delete the account without the other person calling it in. I'm trying to do this correctly and they won't do it. Sure, I could just say my name is the name on the account, but that would be lying... even though all the info in the account is mine except the person's name.

I guess I could just update all the account information for him so he can log in and it would be his account, but can I change the email address associated with the account so I can create a new account for me with my email? Confusing and very annoying... seems like the simple things are never simple.

 

Thanks

Posts: 1,289
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Registered: ‎11-23-2018

Re: Cannot update account Info

Hello, bodybagger, and welcome to our online community!

 

Thank you for posting on our forum for support. It's always important to have your My Best Buy account in order, and I can understand wanting to make sure your full name is accurate on your account. There are a couple scenarios where we can make changes/updates to the name tied to a rewards account, such as a misspelling or legal change. You won't find the option to make that sort of change/update online though; however, that is something I can help with. 

 

We may have a few options moving forward to try and assist with this kind of name update and ownership change, considering the situation. First, I'll need to review the account a bit further and see what's possible. To start, please send me a private message including your full name, email, and phone number. Please also share the name of your friend whose name is on the account in question. You can find the blue option to message me to the right of my name below.

 

How do I update my My Best Buy™ information?

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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