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Posts: 1
Registered: ‎02-18-2021

Cannot create an online account

I've seen multiple posts with this issue before. There is a chance that I have a super old account but I cannot recall if this is true. Regardless, when I try to log in I get the message, "We didn't find an account with that email address. Would you like to create an account?" Then, upon trying to create an account, I get this message, "An account with this email already exists." Pls help.

Posts: 6,661
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: Cannot create an online account

Welcome, mattkimsuh,


Thank you for taking the time to visit our community forums. I appreciate you reaching out to us regarding a My Best Buy account and I would be happy to see if I can help you get access to this account. I do have a couple questions so I can determine how to best assist you moving forward.


Do you use a VPN or ad-blocker when visiting our website? If so, these can cause issues when trying to create or access an account. Which internet browser do you use? Is it's default language set to English? If not, I would recommend using a different browser.


I look forward to hearing back from you so I can further assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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