04-09-2022 07:55 PM
The TL;DR is that my online Best Buy account has my new email address, the Best Buy store database has my old email address, I signed up for a store card to net $100 in credit and said it was fine to use the old email address, but now I cannot access or create any Best Buy account with that old email address... Normally wouldn't mind so much but I also don't want to be out $100 in credit, nor have signed up for a new card for no reason.
Just wondering if anyone can explain...
1) Is the in-store credit obtained from making a purchase with the Best Buy credit card associated with your "MyBestBuy" account specifically, or is it a function of the credit card?
2) If it's the former, then is it possible to push those points over on to my active and actual account, since I apparently can't create an account on Best Buy with my older email address that they had on file...
04-09-2022 08:02 PM
Also editing is not a thing here?
Anyway, if I can just add my old email address to my existing profile would that remedy the problem? Or did it create some phantom profile no one can access?
04-10-2022 09:36 AM
Thanks for joining our community here on the Best Buy Forums. I understand how important it can be to have all of your information up-to-date, and I am happy to help with getting your email address changed. To start, please send a private message with your full name, phone number, and the current and desired email addresses. You should be able to do this by clicking the blue button near my signature.
04-27-2022 08:41 PM
I cannot send any private messages now for some reason. I can see some progress has been made on the issue, but there still seems to be multiple Best Buy account ID numbers, which makes me nervous - I don't want to make purchases in store that then get logged to an account I can't access, for example.
Thanks for the assistance thus far.
05-03-2022 11:38 AM
Thank you for following up, and I'm more than happy to continue working on this account issue with you. I do notice a private message came through from you on Thursday to Melissa, so I will be following up to that now. Please keep an eye on your inbox for my message shortly.