Points, Policies & Certificates

[CJ27__]

No matter what I do I can't create an account for purchase.  It just says there was a problem creating your account

[AndrewB-BBY Social Media Specialist]

Good afternoon, CJ27__,

Thank you for stopping by our community forums. My Best Buy accounts offer quite a few benefits so I'm sure you're eager to create one! I appreciate you letting us know about this error and would be happy to see how I can best assist you.

There are a few troubleshooting steps we recommend including clearing your browser's cache and cookies. Which browser are you using? Do you use a VPN or ad-blocker? If so, I would recommend disabling these as they can cause problems when trying to log in.

Please let me know if you still have trouble creating an account so I can look into alternate solutions!

[CJ27__]

I have tried private browsers and clearing cache.  Nothing works and I don't use a VPN

[AndrewB-BBY Social Media Specialist]

Got it, CJ27__,

I appreciate you getting back to me. With that in mind, I'd like to make sure there isn't a problem on our end that is causing this error.

I will need a couple more details so I can begin to look into this for you. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

[CJ27__]

I have sent you a private message

[Derek-BBY Retired: Senior Social Media Specialist]

Thank you!  We can see the private message you sent and will reply shortly, and to read a private message, just click on the envelope icon at the top of the page.

Best Wishes,