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New Member
Posts: 2
Registered: ‎02-07-2021

Cannot create account

While trying to register for a account, I always get "Sorry, something went wrong. Please try again." error at the end

Already tried registering with a google account, in the android app, google chrome, also tried removing non-standard characters like "ñ".
New Member
Posts: 2
Registered: ‎02-07-2021

Re: Cannot create account

Also, just for the record, I am not using any kind of ad-blocker, vpn, etc. Tried registering ion a different network, computer tried different browsers (chrome for windows and android, microsoft edge) and still i get the same error
Posts: 8,743
Topics: 368
Kudos: 107
Blog Posts: 0
Solutions: 559
Registered: ‎10-10-2012

Re: Cannot create account

Greetings, SoulXR, and welcome to the Best Buy forum,


While logging into an account isn't needed when placing an order on, as we have the guest checkout option, you would need to login in-order to access your rewards account and any points/certificates that might have been awarded.  It's also easier to keep track of your purchase history when they are attached to a rewards account.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to help get you logged in.



Phone #
Mailing address

Email address


Having trouble logging into your My Best Buy/ account?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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