Points, Policies & Certificates

[JosephWhitt]

I'm trying to create an account on the main site, and it just keeps giving the error:

There was a problem creating your account

please review your information and try again

No matter what information I enter. I've tried different names, different email addresses, different phone numbers, everything...it just keeps throwing that error over and over and over.

What's going on?

[JosephWhitt · Accepted solution]

...Oh, apparently I had to use an Incognito / Private Browsing window to create the account. Worked first try.

Not sure what that was all about. But thanks for causing me to lose an RTX 3060 because of a site glitch.

[Allison-BBY Social Media Specialist]

Hello, JosephWhitt, and welcome to our online community!

Thanks for posting on our forum regarding your account creation. We're glad to hear you were eventually able to register and you can now start enjoying all the perks and rewards with your My Best Buy account. If you happen to need further support with this or anything else, please let us know here or by sending me a private message. You can find the blue option to do so to the right of my name below.

Happy to help,