03-07-2019 12:42 PM
Welcome to the Best Buy forum!
While an order can be placed on BestBuy.com without needing to login to an account, it can make it easier to monitor orders you may place if you do have an account. You can also view any points or certificates you might be awarded. I login to my own account a few times a week just out of habit. You have never had a BestBuy.com or My Best Buy™ rewards account with us before? Did you try the rest password option just to be safe? If so and still having trouble logging in, then please send me a private message with the information listed below and I will see what I can do to help get you logged in. A private message can be sent by clicking on the blue button found in my signature.