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Posts: 1
Registered: ‎02-08-2018

Cannot access my account

Hi, I cannot access my account - I tried to resent my password but this verification code of yours never arrived. 

Can you please suggest how else I can retrieve my information and regain access to my profile?




Posts: 11,467
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Registered: ‎01-03-2013

Re: Cannot access my account

Hello Postage,

Welcome to the forum and thank you for reaching out to us regarding your trouble receiving the verification email. As logging into certainly makes shopping easier, I'm sorry to hear you're experiencing difficulties receiving the verification email. 

Based on the email you registered with the forum, I suspect your email server may be blocking the verification email we're sending. Please see that I am sending you a private message to gather some additional information. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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