02-06-2019 01:54 PM
i signed up years again using using a now-defunct landline and an email account no longer on use. I use my account in-store by providing the old phone nu,her. However,I can’t access the account online (it requires verification email sent to defunct email address). How can I update he information?
Also, because of this, I set up an account with a new email address to make a recent large purchase. Can I merge these accounts?
02-06-2019 04:18 PM
Good afternoon, jfaucett,
Welcome to the Best Buy forum!
A merge you say? Well...you have come to the right place. It just so happens that we process merge request just about every day, as it is common for a member to end up with more than one rewards account at some point in time. I even had three rewards accounts of my own a few years ago, which was solved by a merge. We can also make sure the information tied to your primary rewards account is up-to-date so that you can login. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to help.