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Posts: 1
Registered: ‎02-06-2019

Cannot access account

Hi,

 

i signed up years again using using a now-defunct landline and an email account no longer on use. I use my account in-store by providing the old phone nu,her. However,I can’t access the account online (it requires verification email sent to defunct email address). How can I update he information?

 

Also, because of this, I set up an account with a new email address to make a recent large purchase. Can I merge these accounts?

 

thanks

Posts: 8,114
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Registered: ‎10-10-2012

Re: Cannot access account

Good afternoon, jfaucett,

 

Welcome to the Best Buy forum!

 

A merge you say?  Well...you have come to the right place.  It just so happens that we process merge request just about every day, as it is common for a member to end up with more than one rewards account at some point in time.  I even had three rewards accounts of my own a few years ago, which was solved by a merge.  We can also make sure the information tied to your primary rewards account is up-to-date so that you can login.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to help.

 

Name

Phone #
Mailing address

Email address

 

How to Merge My Best Buy™ Rewards Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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