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Posts: 6
Registered: ‎11-24-2012

Cannot View Entire Order History for a Year



I am an Elite Plus Member, and make dozens of orders each year.  I would like to see all my orders online, but the orders stop displaying after a while of scrolling.  I was told via chat that it is limited to 10 orders.  They did say that I could call and they could provide the information via email, but when I called, they said that they could not, and that I had to use the app or look online.  I experienced the same thing in the app as online though.  Is there a way someone can help me?  Amazon provides a way to view orders by date range, which would be very helpful if your site also provided that ability.  Thank you.

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Cannot View Entire Order History for a Year

Hello, m_wilkerson, and welcome to our online community!


Thank you for posting on our forum for support and for being an Elite Plus member. One of the many great things about having a My Best Buy account is the ability to locate prior purchases and services when logged in. I know that I sometimes find myself searching for a purchase I made over a year ago, and I can understand your concern if you're unable to locate an older order. I'm happy to do what I can to help.

To start, please send me a private message including your full name, email, and phone number. I'd like to begin by reviewing your account and offer to send you any receipts I'm able to find that you may be looking for. Is there a specific purchase you're searching for? You can find the blue option to message me to the right of my name below.


How Do I Get a Copy of My Receipt?



Allison|Social Media Specialist | Best Buy® Corporate
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