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Posts: 1
Registered: ‎11-01-2021

Cannot Verify Account, Stuck in Loop



I've been having problems since last week trying to Verify My Account for certain items like Consoles and Computer Hardware after finishing the queue.  When the Blue, Verify Your Account button comes up and I click it, it goes back into the queue again.  I have tried logging out and back in, clearing my cash, and using two different browsers as well as my phone and I always get the same issue of being repeatedly asked to verify my account.  Can someone help?

Posts: 3,118
Topics: 37
Kudos: 100
Solutions: 160
Registered: ‎10-19-2017

Re: Cannot Verify Account, Stuck in Loop

Hello, RaSoul20!


Welcome to the Best Buy Forums!


Thanks for joining our online community and posting for support regarding verifying your account. I know how important it is to be able to place orders while logged into your account, and I can imagine how frustrating it must be to have to continue to verify your account. I'm happy to do what I can to help.


Please send me a private message including your full name, e-mail, and phone number so I can look into your account further. You can find the blue "Private Message" button to message me to the right of my name below.


Having trouble logging into your My Best Buy/ account?


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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