Points, Policies & Certificates

[arirang]

Hi, I'm trying to create a Best Buy account but am encountering this issue.

Spoiler

An account with this email already exists.
Please sign in or use a different email address.

But when I go to password reset, I'm sent an email stating:

Spoiler

You may need to create an account.

We received a request to reset your password on BestBuy.com®.

However, we don't have an account associated with this email address. You can try to sign in with a different email address.

You can also create a new account using any email address you choose.

Happy Shopping!

Your Best Buy Customer Care Team

How do I resolve this issue? I do have an existing Best Buy Membership ID (I've used this email for Geek Squad tech support).

Thank you.

[AndrewB-BBY Social Media Specialist]

Hi there, arirang,

Welcome to our community forums. I do most of my shipping online so I can imagine how frustrating it would be to go in circles when trying to log into your account. I appreciate you reaching out and would be glad to help you take a look into your My Best Buy account.

I do have a couple questions about how you're accessing our website. Do you use a VPN or ad-blocker? If so, I would recommend turning these off as they can sometimes cause issues. Which internet browser are you using? Is it's default language set to English?

I'd also like to review your My Best Buy account and will need a couple more details in order to do so. I'll be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

I'll keep an eye out for your response.

[arirang]

Hello Andrew,

Thank you for your help. I do have an ad-blocker (uBlock Origin) however, I checked on both Firefox & Chrome (both in incognito mode and the regular browser) without ad block just to check if it was a browser issue. I think I used to have a Best Buy account, so maybe it got deactivated due to age.

My default internet browser is Chrome and the language is English.

I replied back to your message with the information you requested.

Hopefully the additional information helps with this issue.

Thank you.

Sincerely,

Christine

[AndrewB-BBY Social Media Specialist · Accepted solution]

Great, Christine,

Thank you for sending that over to me. Please allow me a few moments to review this. I'll be sending you a private message in return shortly.

You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.

I look forward to further assisting you!