Points, Policies & Certificates

[AnMLe]

Hello, I've been trying to create a Best Buy account for the past few days, but it fails everytime. I get this error message:

Sorry, there was a problem creating your account.
Please review your info and try again.

It also says I need to enter a valid phone number, but the phone number I currently use does not work. It's an American phone number and I don't remember creating any Best Buy accounts under my name before, though I did sign up for a membership in-store with my number so that might be causing the problem. How can I fix this?

[AnMLe]

EDIT: Tested a few things, such as diabling all adblockers. None of it worked. I don't use a VPN, I use an ethernet connection. Latest Internet Explorer, Windows 10.

[AaronG-BBY Social Media Specialist · Accepted solution]

Hello, AnMLe,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Having a Best Buy account comes with great perks, so I understand your concern when you can't make an account. I would love to look into this issue and help any way I can. To continue, please private message me with your:

Full name

Phone number

Email address

Thanks,