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New Member
Posts: 2
Registered: ‎03-17-2022
Accepted Solution

Cannot Create Account/Phone Number Does Not Work

Hello, I've been trying to create a Best Buy account for the past few days, but it fails everytime. I get this error message:

 

Sorry, there was a problem creating your account.
Please review your info and try again.

 

It also says I need to enter a valid phone number, but the phone number I currently use does not work. It's an American phone number and I don't remember creating any Best Buy accounts under my name before, though I did sign up for a membership in-store with my number so that might be causing the problem. How can I fix this?

New Member
Posts: 2
Registered: ‎03-17-2022

Re: Cannot Create Account/Phone Number Does Not Work

EDIT: Tested a few things, such as diabling all adblockers. None of it worked. I don't use a VPN, I use an ethernet connection. Latest Internet Explorer, Windows 10.

Posts: 135
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Cannot Create Account/Phone Number Does Not Work

Hello, AnMLe,

 

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Having a Best Buy account comes with great perks, so I understand your concern when you can't make an account. I would love to look into this issue and help any way I can. To continue, please private message me with your:

 

Full name

Phone number

Email address

 

Thanks,

Aaron G|Social Media Specialist | Best Buy® Corporate
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