Points, Policies & Certificates

[bv119]

I had $190 in rewards in my account that were unused. They were going to expire 4/1/2023. As of 3/9/23 they are gone. Rewards history doesn’t show where they went. I called customer and they cannot explain it. They asked if I am a reseller and I clearly said no. I have only bought a home theater and a microwave that were both installed in my home by Best Buy / Geek Squad so not sure how I could even qualify as a reseller.

[JoshU-BBY Social Media Specialist]

Hello, bv119

Welcome to the Best Buy Forums!

I would also be frustrated if my Reward Points were no longer active in my account. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look into this for you? You should be able to send a Private Message by clicking the button to the right of my signature below!

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