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Posts: 1
Registered: ‎03-10-2023

Cancelled Rewards

I had $190 in rewards in my account that were unused. They were going to expire 4/1/2023. As of 3/9/23 they are gone. Rewards history doesn’t show where they went. I called customer and they cannot explain it. They asked if I am a reseller and I clearly said no. I have only bought a home theater and a microwave that were both installed in my home by Best Buy / Geek Squad so not sure how I could even qualify as a reseller.

Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Cancelled Rewards

Hello, bv119


Welcome to the Best Buy Forums!


I would also be frustrated if my Reward Points were no longer active in my account. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look into this for you? You should be able to send a Private Message by clicking the button to the right of my signature below!


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Josh|Social Media Specialist | Best Buy® Corporate
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