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Member
Posts: 11
Registered: ‎03-24-2020
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Can you use a Rewards Certificate towards a pre-order?

There is an upcoming game I want to get, and by the time it comes out I will have a $20 certificate auto-issue, so I figured would be best for me to spend it on that.

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Registered: ‎08-21-2017

Re: Can you use a Rewards Certificate towards a pre-order?

Hey there, CyberAkuma,

 

Welcome back to our community forums and thank you for reaching out to us regarding this purchase. I know as soon as a pre-order gets announced I like to jump on it as soon as possible and using a My Best Buy certificate makes that even better. I'd be glad to provide some more details about how this works.

 

My Best Buy certificates can be used for most of the products and services we offer and pre-orders are no exception. As long as the pre-tax total of this game is more than $20 when it's released, you should have no problem using this.

 

Please keep in mind that you would be unable to change the payment used on an online order so I would recommend placing a deposit for this pre-order at your local Best Buy. Please let me know if you have any other questions I can help with!

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎03-24-2020

Re: Can you use a Rewards Certificate towards a pre-order?

Thank You for the quick and detailed response.

 

I am a little confused what you mean by "unable to change the payment used on an online order", do you mean I would not be able to change using a rewards certificate? Or that I would not be able to change the credit card I use to pay for the rest? Or both? And by online order, do you mean only if I choose to have it shipped, or even if I place the order online and have it set to curbside pickup?

 

The game I want to prerder is $60, and I am planning to use a $20 rewards certificate and pay the rest by credit card, but do curbside pickup. It's not clear what part of this will be impacted by what you said.

 

Also sorry for the late reply. I had replied to this earlier, but for some reason my message didn't appear to actually get posted.

Member
Posts: 11
Registered: ‎03-24-2020

Re: Can you use a Rewards Certificate towards a pre-order?

Thank You for the quick and detailed response.

 

I am a little confused what you mean by "unable to change the payment used on an online order". I tried asking about it in more detail, but for some reason the forum kept marking my reply as spam and not letting me post it.

Posts: 6,425
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Registered: ‎08-21-2017

Re: Can you use a Rewards Certificate towards a pre-order?

[ Edited ]

Hello, CyberAkuma,

 

Thank you for following up with me. In your first post you mentioned that this $20 will be available when this game is released. If you were to place this pre-order online you would be unable to add additional forms of payment, including adding this certificate after it is added to your account.

 

An online order refers to any type order order placed using BestBuy.com. This would include orders that are shipped or picked up at your local Best Buy.

 

I hope I was able to clarify this, please let me know if you have any more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎03-24-2020

Re: Can you use a Rewards Certificate towards a pre-order?

Oh, to clarify, I was not going to pre-order the game until after I got my certificate, if I calculated everything right I should get my certificate latest about 5 or so days before the game releases.

 

If I wait until after I get the certificate, can I use that $20 towards my pre-order and pay the rest with my credit card?

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Posts: 6,425
Topics: 218
Kudos: 500
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Registered: ‎08-21-2017

Re: Can you use a Rewards Certificate towards a pre-order?

I see, CyberAkuma,

 

If this certificate is issued when you place this pre-order you should have no problem placing this order with both this $20 certificate and credit card.

 

Please let me know if I can help with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!