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New Member
Posts: 1
Registered: ‎12-04-2019
Accepted Solution

Can't reset password or verify account. Verification or reset email never arrives.

Hi! I'm able to enter my log in details (account and password ok) and it asks me to verify my account by sending an email. I never receive the email. I've tried different PCs and my iphone, and the same. I am receiving emails ok from the Best Buy ads and my email account is working fine.

 

Please help!

 

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Regular Member
Posts: 46
Registered: ‎02-03-2016

cant login into my account on firefox

keep saying your email and password dont match our records..forces me to reset my password when i do i log back out and then it happens again whats going on?

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New Member
Posts: 1
Registered: ‎12-11-2019

Not getting password reset e-mail

I’ve tried resetting my password through the Website and mobile app, but I am not getting the e-mail. I have tried multiple browsers, added BestBuyInfo@emailinfo.bestbuy.com to my safe senders list, but I’m not getting the notification. I don’t have a phone number tied to the account, so e-mail is my only option to reset.

What are my next steps?
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New Member
Posts: 4
Registered: ‎03-12-2014

Login Issues

I'm currently having issues logging into the site. I keep getting a message that my login info is incorrect. To play it safe, I reset my password yesterday, and I thought that fixed the problem. I just tried to log in again, and I got the error message once again. Please help me resolve this issue quickly.

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New Member
Posts: 1
Registered: ‎12-11-2019

Email/Text Verification Help

I've been trying to login to my account but I can't seem to get either verification code.
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Regular Member
Posts: 46
Registered: ‎02-03-2016

Re: cant login into my account on firefox

really need help bestbuy support thank you

Highlighted
Regular Member
Posts: 46
Registered: ‎02-03-2016

Re: cant login into my account on firefox

its really annoying that i have to keep resetting my password and then have to put all my billing info and debit card info in everytime i log in please respond

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New Member
Posts: 1
Registered: ‎12-12-2019

Verification Code never received

I ordered something online but when I go into my purchases it tells me I have to complete my account. When I hit complete my account it tells me to put in the verification code but I havent received it at all. I want to know whats the best way to fix it. I want to see my previous purchases and current ones too.

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Posts: 8,598
Topics: 362
Kudos: 199
Blog Posts: 0
Solutions: 539
Registered: ‎10-10-2012

Re: Can't reset password or verify account. Verification or reset email never arrives.

Greetings,

 

The holiday season usually means more online orders are being placed, which means more members are logging into their rewards account.  We may ask a member to enter a verification code if a significant amount of time has passed since their last login.  If for some reason you are not receiving an email with a verification code, then please check the following:

 

1. Double check any Spam/Junk or Promotional folders you may have.

2. Allow at least 15 minutes for a verification email to arrive.

3. Make sure you are using the English version of whichever browser you are trying to login with.

4.  Do you have any previous passwords still saved? If so, delete them and try again.

5.  Is an ad blocker turned on? If so, turn it off.

6.  Are you using a VPN? If so, try logging in without it.

7.  Are you using a non-private Wi-Fi network (coffee shop, airport, etc.)? Try logging in with a private network.

8.  Add BestBuyInfo@emailinfo.bestbuy.com to your contacts list.

 

If after checking off each one of those boxes you are still having trouble logging into your BestBuy.com/My Best Buy™ account, then please feel free to send a private message here.  We will help make sure the information tied to your rewards account is up-to-date, that you only have one active rewards account, and that your primary rewards account is properly linked to your BestBuy.com account.  Make sure to include your name, phone #, and email address in your private message.

 

Thank you!

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 20
Registered: ‎07-28-2014

Re: Account Log-In Error

I'm having the same issue now on 2 different accounts. Resetting fixes it temporarily, logging out then attempting to log back in creates the issue again...

 

This happens on any device and any browser I use.