Points, Policies & Certificates

[Monchi2022]

Greetings,

My best buy account is missing some of the purchases I have previously made. When I try to add them using the report missing points page, I get the following error:

"An unexpected error occurred"

Can someone please help me add these points, thank you in advance!

[Phoenix-BBY Social Media Specialist]

Hello, Monchi2022, 

Thanks for reaching out to us on Best Buy Forums. As a huge fan of our My Best Buy Rewards program, I can certainly understand wanting to ensure you receive your points. I would be happy to look into this further for you. In order to begin, please send a private message via the blue button to the right of my name including your full name, phone number, and email address.

Regards,