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Posts: 2
Registered: ‎05-30-2019
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Can't login to my account on Bestbuy.com

Every time I click the Sign In link inside of the My Account dropdown, I'm redirected to the Homepage.

 

I'm getting a 302 error on the sign in token path: https://www.bestbuy.com/identity/signin?token=tid%3A0de9c671-831f-11e9-9072-005056aedf5a

 

I will try clearing my cache, but there might be customers that don't know they need to do that so it's probably something you should look into. I honestly wasn't sure of where I should post this since the support section isn't very helpful so feel free to move this post if it's in the wrong place or anything.

New Member
Posts: 2
Registered: ‎05-30-2019

Re: Can't login to my account on Bestbuy.com

Quick update, I cleared cache and cookies and this issue persists. This is frustrating as I was about to buy an item that is currently on sale and might not be on sale any longer once this issue is fixed.

Posts: 365
Topics: 24
Kudos: 97
Solutions: 20
Registered: ‎10-19-2017

Re: Can't login to my account on Bestbuy.com

Hey there, Pokahydee,

 

Welcome to our Best Buy forum community! We want logging in to your My Best Buy account to be easy, so it's disappointing to hear that instead you keep getting an error message. While I wish you weren't running into this problem, I'm glad you came to us for help.

 

Clearing cache usually fixes the issue, so it was smart thinking to give that a try. Since you're still having the error, I'd like to take a look into your My Best Buy account to see if the problem could be on that end. For me to review your account, can you please send over your full name, phone number, and email using the "Private Message" feature in my signature?

 

I look forward to working with you on this!

 

Sincerely, 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 365
Topics: 24
Kudos: 97
Solutions: 20
Registered: ‎10-19-2017

Re: Can't login to my account on Bestbuy.com

Pokahydee,

 

Thanks for letting me know! I wish that would have worked for you sooner, but I'm glad you were able to log in to your account.

 

If any other questions come up, please let us know!

 

Cheers,

 

Elle

Social Media Specialist

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!