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Posts: 1
Registered: ‎10-04-2021

Can't log in to rewards

I have a rewards account, but can't log in.  I had registered with an Excite mail account, but can't verify, since Excite mail is no more.  How do I log in to change to my new e-mail address?

Posts: 2,253
Topics: 214
Kudos: 121
Solutions: 75
Registered: ‎07-06-2009

Re: Can't log in to rewards

Hello, jcgso8432,


Thanks for reaching out to us about your My Best Buy account. I can certainly understand without access to the original email account that you used, it'd be difficult to verify your account with us. I'd love to see if I can help get this working for you. 


To start, can you please verify your name, phone number, email address, and if you have it, the member ID with me?





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