Points, Policies & Certificates

[jcgso8432]

I have a rewards account, but can't log in.  I had registered with an Excite mail account, but can't verify, since Excite mail is no more.  How do I log in to change to my new e-mail address?

[Melissa-BBY Senior Social Media Specialist]

Hello, jcgso8432,

Thanks for reaching out to us about your My Best Buy account. I can certainly understand without access to the original email account that you used, it'd be difficult to verify your account with us. I'd love to see if I can help get this working for you. 

To start, can you please verify your name, phone number, email address, and if you have it, the member ID with me?

Sincerely,

Melissa

Social Media Specialist

Best Buy Corporate