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Posts: 1
Registered: ‎02-09-2021

Can't create or recover password for online account

I'm trying to set up an account for Best buy so I can complete an online order. When I attempt to reset my password, I get an error message:


"We received a request to reset your password on®.
However, we don't have an account associated with this email address. You can try to sign in with a different email address."



So, when I try to create an account, I get the following message:


An account with this email already exists.
Please sign in or use a different email address.



It is indeed a catch 22. What can I do?

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Can't create or recover password for online account

Good morning, NastyNate888,


Welcome to our community forums. As someone who does almost all of my shopping online, I can understand how frustrating it would be to receive these two different messages when trying to create an account. I appreciate you reaching out to us and would be glad to see what I can do to help you get this resolved.


I'd like to begin by reviewing the information you are using to make sure that you do have a My Best Buy account already. I will need to gather a bit more information to do so and will be sending you a private message shortly.


You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen. I look forward to further assisting you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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