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New Member
Posts: 2
Registered: ‎03-26-2021

Can't create an account

Hi, 

I can't create a new account. Gives me "Error Sorry, something went wrong. Please try again" every time I try to create a new one or try to log in through my Google account. 

 

Please advise. 

 

Thank you 

Posts: 5,893
Topics: 199
Kudos: 575
Solutions: 290
Registered: ‎08-21-2017

Re: Can't create an account

Welcome, PiotrO,

 

Thank you for taking the time to visit us here on our community forums. A My Best Buy account offers quite a few great benefits so I'm sure you're looking forward to creating an account. I appreciate you taking the time to let us know about this error and would be happy to see how i may be able to help.

 

I do have a few questions about how you are visiting our website. Which internet browser are you using? Is it's default language set to English? Do you use a VPN or ad-blocker? If so, I would recommend disabling these as they can cause problems when trying to access an account.

 

Is it possible that you already have a My Best Buy account? You may need to reset your password rather than create a new password. Please let me know if you continue to encounter this error!

 

Having trouble logging into your My Best Buy/BestBuy.com account?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-26-2021

Re: Can't create an account

hi AndrewB 

I have tried on google chrome and on MS Edge, no results, same error on both. I am not using VPN and have switched my adBlocker off.

I thought, maybe I have already created an account in the past, however, when trying to reset my password getting "Sorry, something went wrong. Please try again." all the time. 

Posts: 5,893
Topics: 199
Kudos: 575
Solutions: 290
Registered: ‎08-21-2017

Re: Can't create an account

Got it, PiotrO,

 

I appreciate you following up with me and trying those troubleshooting steps. I'd like to take a closer look at your My Best Buy account to see if I can help determine what's going on.

 

I'll be sending you a private message to gather a few more details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

 

I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!