Points, Policies & Certificates

[Luks]

Hi, I'm habing trouble creating a new account on bestbuy.com. I keep getting an error message that says "Sorry, something went wrong. Please try again."

I have tried to create the account on Firefox, Chrome, and Microsoft Edge with no luck. I have tried incognito tabs and turning off my adblock too.

[bobberuchi]

Have you tried it with a different email address?

[Luks]

Hi, yeah I've tried with three separate email addresses and got the same result. I just tried cleaning my cache and cookies for the site but still no luck. Hopefully a Best Buy employee sees this and can help me.

[Allison-BBY Social Media Specialist]

Hello, Luks!

Thanks for joining our online community and reaching out to us for support. I hate to hear about the issues you're running into when creating a My Best Buy account. We definitely want to see you enrolled in our program and earning rewards for your purchases! I'm happy to help.

I see you also sent one of our specialists a private message about this. I'll be responding on their behalf shortly, so please look to your inbox for further assistance.

Regards,