Points, Policies & Certificates

[phil5]

When I create a new account using my gmail it says the gmail is already used, when I login and try to restart the password it send to my email that I never created a Best Buy account, any help?

[Meg-BBY Social Media Specialist · Accepted solution]

Hi, phil5!

Thanks for reaching out to us! It sounds like you are stuck in quite the loop here, and I'm sorry to hear that! That is never fun, and I can imagine this has been quite frustrating. I'd be happy to see what I can do to help out.

Typically, this loop may mean that there is duplicate information in our internal systems, or outdated/mismatched information. I'm happy to take a closer look and see what information I can find! So that I can get started, please send us a private message with your full name, email, and phone number. 

Looking forward to hearing from you!

Best,