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Posts: 1
Registered: ‎02-02-2021
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Can't create a new account

When I create a new account using my gmail it says the gmail is already used, when I login and try to restart the password it send to my email that I never created a Best Buy account, any help?

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Can't create a new account

Hi, phil5!


Thanks for reaching out to us! It sounds like you are stuck in quite the loop here, and I'm sorry to hear that! That is never fun, and I can imagine this has been quite frustrating. I'd be happy to see what I can do to help out.


Typically, this loop may mean that there is duplicate information in our internal systems, or outdated/mismatched information. I'm happy to take a closer look and see what information I can find! So that I can get started, please send us a private message with your full name, email, and phone number. 


Looking forward to hearing from you!






Meg|Social Media Specialist | Best Buy® Corporate
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