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Posts: 1
Registered: ‎12-21-2020
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Can't create a new account?

The site won't let me make an account to make a purchase. be it after, during, or before checkout. Without it it won't ;et me complete my purchase. Everytime I have all information filled out with the promt saying nothings wrong then when I hit enter it says something went wrong and to double check the information.

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Can't create a new account?

Hi there, sethclark2001,


Welcome to our community forums. As someone who's been doing most of my shopping online this year, I can imagine how frustrating it would be for your purchases to not go through. I would be glad to see how I can best assist you with this.


Since you haven't been able to make a My Best Buy account, I'd like to review the information you're using. In some cases, there may already be an account associated with your information. I'll be sending you a private message shortly to gather these details.


You can check your private message inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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