Add Product

Search Results:

New Member
Posts: 2
Registered: ‎11-03-2021

Can't create a new account

Hi, I'm habing trouble creating a new account on I keep getting an error message that says "Sorry, something went wrong. Please try again."


I have tried to create the account on Firefox, Chrome, and Microsoft Edge with no luck. I have tried incognito tabs and turning off my adblock too.

Valued Expert
Posts: 8,644
Registered: ‎02-25-2013

Re: Can't create a new account

Have you tried it with a different email address?

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 2
Registered: ‎11-03-2021

Re: Can't create a new account

Hi, yeah I've tried with three separate email addresses and got the same result. I just tried cleaning my cache and cookies for the site but still no luck. Hopefully a Best Buy employee sees this and can help me.

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Can't create a new account

Hello, Luks!


Thanks for joining our online community and reaching out to us for support. I hate to hear about the issues you're running into when creating a My Best Buy account. We definitely want to see you enrolled in our program and earning rewards for your purchases! I'm happy to help.


I see you also sent one of our specialists a private message about this. I'll be responding on their behalf shortly, so please look to your inbox for further assistance.



Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!