Points, Policies & Certificates

[javierluiscresp]

When I try to log in with my e-mail it says there is no account associated with it. When I try to create an account with the same e-mail, I recieve this error:

Sorry, there was a problem creating your account.
Please review your info and try again.

[Allison-BBY Social Media Specialist]

Hey, javierluiscresp, and welcome to our online community!

Thank you for posting on our forum for support. We'd hate to have you miss out on earning rewards through a My Best Buy account, so I'm happy to assist with the login issue you're seeing.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,