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Posts: 1
Registered: ‎12-07-2020

Can't create a account

I can't create a account. It show message "Sorry, something went wrong. Please try again"


Posts: 6,613
Topics: 227
Kudos: 536
Solutions: 337
Registered: ‎08-21-2017

Re: Can't create a account

Hi there, zthanon,


Welcome to our community forums. As a My Best Buy member, I take advantage of several benefits every time I shop so I can imagine your frustration to see if I can help you get this sorted out.


There's a few troubleshooting steps I would recommend taking. If you haven't done so, clearing your browser's cache and cookies can help resolve this. Have you tried to use any different browser's when making an account? Which ones have you used? Are you trying to make an account using a mobile phone or PC?


I'll keep an eye out for your response so I can continue looking into this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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