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Posts: 2
Registered: ‎11-27-2020

Can't create a bestbuy.com account

Been trying for the last few days to make an account on bestbuy.com but it gives the following error:

 

 

Sorry, there was a problem creating your account.
Please review your info and try again.

 

 

Which is useless since there are no fields marked with an error.  I've tried multiple emails and the google account option but get the same error each time.  Any help is appeciated.

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Posts: 1,020
Topics: 75
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Registered: ‎10-19-2017

Re: Can't create a bestbuy.com account

Hey there, Falcorn,

 

Welcome to our Best Buy forum community! I can understand why you'd be anxious to get your My Best Buy account set up so that you can take advantage of our great Black Friday deals!  I'm happy to look into this to see what's going on. That said, if you're nervous about missing out on a sale price, you can check out as a guest, and we can help you set up your account for future purchases.

 

I can understand why that error message would be upsetting. Could you elaborate on how you're trying to create the account? Have you tried different browsers and still received that message? I know sometimes switching the browser can do the trick! 

 

If you're still getting that error after trying a different browser, my guess is that your phone number or email might be linked to someone else's account. For me to see how we can help, can you send us a Private Message using the option in my signature below with your full name, phone number, and email address? 

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-27-2020

Re: Can't create a bestbuy.com account

Hi Elle, Thanks for the reply.  I was able to get it working in a Chrome incognito tab, doesn't seem to work with either MS Edge (the new one) or Firefox.

 

 

Posts: 1,020
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Kudos: 195
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Registered: ‎10-19-2017

Re: Can't create a bestbuy.com account

Thanks for getting back to me, Falcorn!

 

While I'm happy to hear that you were able to create an account using Chrome, that's odd that it kept giving you an error in other browsers. If you run into any other questions or concerns, please let us know!

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-28-2020

Re: Can't create a bestbuy.com account

I can also confirm this problem: over serveral days, I could not create an account and would always get a vague "something went wrong" message without any indication of the problem. After reading this, I tried on Chrome (had been using Firefox) and suddenly it worked fine.

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Registered: ‎10-10-2012

Re: Can't create a bestbuy.com account

Glad to hear you were able to create an account using Chrome, Adam.  Let us know if you have any other questions.

 

Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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