Points, Policies & Certificates

[surferpopcorn]

Sorry, there was a problem creating your account.
Please review your info and try again.

Everything is in English.  Passwords match.  Tried in Chrome, IE, Firefox, and Android mobile app - same error message everywhere.  Tried with and without Member ID.  No luck.

[AndrewB-BBY Social Media Specialist · Accepted solution]

Good afternoon, surferpopcorn,

Thank you for taking the time to stop by our community forums. It certainly sounds strange to hear that you're having trouble logging into My Best Buy account. I would be more than happy to see how I can best assist you getting logged in.

Since it sounds like you've tried several troubleshooting steps,I'd like to begin by reviewing your My Best Buy account and will need a few more details to do so. Can you please send me a private message with your:

Full name

Email address

Phone number

You can send me a private by clicking the blue button at the bottom of this post. I look forward to hearing back from you.