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Posts: 1
Registered: ‎11-01-2022

Can't create a Best Buy Account

Hello, I've been trying to create a Best Buy account, but it fails everytime. I get this error message:


Sorry, something went wrong. Please try again.


I use a mexican phone number i don't know if that's the problem. I don't remember creating any Best Buy accounts under my name before, How can I fix this?

I disabled all adblockers. None of it worked. I don't use a VPN, I tried in Google Chrome and Microsoft Edge in both my laptop and my phone.

Posts: 3,435
Topics: 50
Kudos: 127
Solutions: 183
Registered: ‎10-19-2017

Re: Can't create a Best Buy Account

Hello, ivano90001,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write to us regarding creating an account with us. From what you have mentioned, you don't have a US number, which I'd like to see how I can assist. In order to help you, please send me a private message by clicking the blue button next to my signature with the following details:


Your full name
E-mail address
Telephone number
City and state where you are located


También hablo español. I look forward to hearing back from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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