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Posts: 1
Registered: ‎04-23-2019

Can't access My Best Buy Mobile and missing upgrade points

I recently noticed that I'm no longer able to access My Best Buy Mobile, and I have been a member for at least a couple of years. It's only giving me the option to register. I upgraded a phone in January, and received my 1250 points about two weeks after. I just upgraded another line on my account two weeks ago, on April 6th, and I still have not received my 1250 points and do not see them pending. I have never not received my points for an upgrade before, and I even received an email saying thanks for the upgrade and that I'd receive access to special offers. I'm not sure what's going on, but I really want those points to post because I have sometime I planned to purchase with them. I'd also like to be able to access my best buy mobile information again. If you could help with any information I'd appreciate it.
Posts: 1,037
Topics: 56
Kudos: 256
Solutions: 62
Registered: ‎11-30-2015

Re: Can't access My Best Buy Mobile and missing upgrade points

Welcome, Tissy,

Thanks for making your first post with us!

It's understandable that you would want to ensure that you are receiving any points that you may be eligible for. It may take up to 20 days for points to post to your account. I would be happy to review your account and purchase, and see if your recent upgrade qualified for the promotion. If this is something that you would be interested in, please send me a Private Message with the following information:

  • Full name
  • Email address
  • Phone number associated with My Best Buy account
  • Phone number associated with the upgraded line

You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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