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Posts: 1
Registered: ‎02-21-2021

Can't Login

Whenever I try logging in it either tells me I need to reset my password, or gives me an error "Oops! The email or password did not match our records". When I do reset my password, it does the same thing. This happens on all my devices. I've tried clearing my cache, and have no VPN.

Posts: 8,743
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Registered: ‎10-10-2012

Re: Can't Login

Greetings, Kwola, and welcome to the Best Buy forum,


While logging into an account isn't necessary when placing an order online, as we have the guest checkout option, you would need to be able to login in-order to access your rewards account and any points or certificates that might be available.  It's also easier to keep track of purchases when they are attached to a rewards account.  Are you still having trouble logging in? If so, please confirm the details listed below and I'll see what I can do to help get you logged in.



Phone #

Mailing address

Email address


Having trouble logging into your My Best Buy/ account?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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