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Posts: 1
Registered: ‎06-03-2021

Can't Create an Account

Good night.

I'm from Europe and would like to buy at BestBuy.

I can order and send to a USA adress and then send it to the country where I live.

But I cant register.

I think it's because of the phone number. I'm using the one that is going to receive the items in USA. I can't add my mobile phone number. 

Always gives this error: "Sorry, there was a problem creating your account. Please review your info and try again."

I tried so many times. Not using a VPN, not using Adblock, I'm sing Google Chrome with the English USA language.


This is making me very upset. I tried for more than an hour now.


Thank you very much.


Posts: 4,805
Topics: 50
Kudos: 491
Solutions: 293
Registered: ‎11-29-2016

Re: Can't Create an Account

Hello, Helexeu,


Welcome to our forums!  It’s great to hear you’re interested in shopping with us from abroad, and I’ll be happy to walk you through the steps you can take to get your order placed successfully.


First and foremost, please know we’ll be unable to accept non-U.S. phone numbers when creating an account on, so this is likely the cause of the issue you’ve been running into as of late.  If you’re still interested in shopping with us, you can place your order as a guest, or since it sounds like you have a U.S. address you’re able to ship to, you may be able to use the phone number of the person your order is being shipped to. 


Additionally, you’ll want to keep in mind that if the billing address you’re using is not based in the U.S., we have a specific address we ask our customers use when shopping with us, which you’ll find listed in our International Orders Help Center article.


If you have any other questions or concerns, please don’t hesitate to ask.



SeanM|Social Media Specialist | Best Buy® Corporate
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