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Posts: 1
Registered: ‎05-22-2020

Can't Change Email Address

I am trying to change my email address on my Best Buy account. I put in all the required fields and I get a message that a code was sent to my new email address. I never receive the code and I have tried two of my other email addresses. If someone could help, that would be fantastic.

Posts: 8,655
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Registered: ‎10-10-2012

Re: Can't Change Email Address

[ Edited ]

Hi, thedarkavengerx,


Welcome to the Best Buy forum!


Sounds like your rewards account might already be linked to a account using an alternative email address, and before a verification code can be delivered, your rewards account will need to be delinked from all accounts, which then frees it up to be linked to another account whichever email address you prefer. I can help you with that.  Just send me a private message with the details listed below by clicking on the blue button found in my signature.



Phone #
Mailing address

Email address (old and new)


How do I update my My Best Buy™ information?

Having trouble logging into your My Best Buy/ account?

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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